REFUNDS OR EXCHANGES
Thank you for choosing www.ergofoldrest.com. We are committed to providing you with high-quality foldable posture correctors. If you are not satisfied with the product you purchased, we have formulated the following return and exchange terms to protect your rights.
- Return Policy
● Return validity period: You have 30 days from the date you receive the product to apply for a return. During this period, you can return the product without reason.
● Return conditions: To be eligible for return, the product must be unused, undamaged, and retain the original packaging and all accompanying documents (such as manuals, warranty cards, etc.). Any opened or used products are not eligible for return.
● Return application: Please submit a return application through our customer service email. Please provide your order number and reason for return, and we will guide you through the return process. - Exchange policy
● Exchange validity period: You can apply for an exchange within 30 days after receiving the product.
● Exchange conditions: Same as the return policy, the product must be unused and in its original packaging. If a product defect or wrong delivery requires a replacement, we will bear all costs.
●Replacement application: Please submit a replacement application through the customer service email and provide your order number and reason for the replacement. We will assist you in processing the replacement. - Refund process
●Refund method: Once we receive your returned product and confirm that it meets the return conditions after inspection, you will receive a refund through the original payment method.
●Refund processing time: Refund processing is generally completed within 5 working days after receiving the product, and the specific time may depend on your bank or payment platform. - Shipping costs
●Return shipping: Except for returns due to product defects or errors, return shipping is borne by the customer. It is recommended to use a trackable mailing method to return the product to ensure that your package can be tracked.
●Exchange shipping: For exchanges due to product defects or errors, all related shipping costs will be borne by us. - Notes
●When returning or exchanging, please ensure that the goods are safely packaged to avoid damage during transportation.
●Please keep the mailing receipt and tracking information when you send the goods for future reference.
●If you encounter any problems during the return or exchange process, please feel free to contact our customer service team and we will be happy to help you.
Thank you for choosing www.ergofoldrest.com, we look forward to providing you with quality products and services.
